FAQ > SENDING US YOUR ORIGINALS

SENDING US YOUR ORIGINALS


Original Artwork submission 

 

1. Place order on our website

2. Ship your original to us  *write order number on the box and make sure you have contact and return info inside the package.

      *please include our email in notifications mail@lightboxinc.com so we can track your inbound order.

3. We will confirm as soon as we receive your original, and let you know when we will return ship (generally within 72 hours)

 

We can accommodate flat artwork including paintings, illustrations, and prints up to 96” at longest dimension. Return Shipping for Artwork over 24x36" in size will incur a special handling charge.    Please inquire about details and quote for your project.

 

Fedex is our preferred shipper and have a great reputation for handling your precious originals.  Fedex makes several boxes designed for shipping artwork which can be purchased at any Fedex Ship Location, or Kinkos. They are not inexpensive, but well worth it.  

 

Other good sources for high quality reusable art packaging: 

 

Uline  

 

Airfloat Systems

 

‚ÄčOur price for capture includes return shipping in your original box.  We can insure high value packages at additional cost (please inquire).  Normal liability for carrier is 100.00 unless you purchase additional insurance at a nominal fee.

**Lightbox is not liable/responsible for lost or damaged shipments as that is the responsibility of the carrier once in transit.

 

*95.00 per capture

This price includes Art Capture/Proof Print, Digital Master file and return shipping of your carefully repacked original (up to 24x36 flat, unframed) via FedEx Ground. 

 

For crated works and or large return shipments please inquire.

 

 

 

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